Refund policy

Auera – Refund & Return Policy

At Auera, customer satisfaction matters to us, and we want to be transparent about how refunds and returns work for both our physical and digital products.

Physical Products

We offer refunds on physical products within 2 to 7 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging. To start a return, contact us at michalsebastiaoo1@gmail.com with your order number and reason for the return. Once we receive and inspect the returned item, we'll notify you of the approval status and, if approved, issue a refund to your original payment method. Refunds typically process within 5–10 business days depending on your bank or card provider. Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect.

Digital Products

All digital products, including digital links, downloads, and files, are final sale and not eligible for refunds. Because digital assets can be copied, downloaded, or accessed instantly, once a digital product has been delivered, opened, or accessed in any way, it is considered used and cannot be returned. By completing a purchase of a digital product, you acknowledge and accept this policy. If you experience a technical issue accessing your digital product, contact us at michalsebastiaoo1@gmail.com and we'll work to resolve it.

Chargeback & Dispute Prevention

We take chargebacks and payment disputes seriously and want to resolve any issue directly with you before it escalates. If you have a problem with your order, please contact us at michalsebastiaoo1@gmail.com first — most issues can be resolved quickly through direct communication.

Filing a chargeback without first contacting us is a violation of our policy and delays resolution. Auera maintains records of all transactions, including order confirmations, delivery timestamps, IP addresses, and digital access logs, which we will use as evidence to contest any unauthorized or fraudulent chargeback claims with the card issuer.

Chargebacks filed for digital products that have already been accessed or downloaded will be contested as the product was delivered and used as described. Repeated or fraudulent chargeback attempts may result in the customer being blocked from future purchases and reported to relevant payment processors.

Contact Us

For any questions about this policy, refunds, or returns, reach out to us at michalsebastiaoo1@gmail.com.